Joblogic

“The reporting module took a bit to figure out, it's not super intuitive at first glance. Building custom reports can be kind of annoying, and I often have to export data to Excel to get what I really need”

“The learning curve is quite steep at the start. It takes a while to figure out where everything is and how the different parts connect... A more guided setup or better onboarding would make a big difference for anyone coming in fresh”

“If minus stars were an option, that’s what I’d choose. Lots of promises from the sales team, very little actually delivered. The system is slow, clunky... After-sales care was laughable. Three months to respond to issues. When I told them I wanted out, they... expected me to…”

“However this system is too rigid... it seems that I will have to employ more people in the office to run this system... the booking system and lack of easily seen information has made it extremely difficult to use and causing a lot of stress for my staff... I would not recommend…”

“as a sole trader plumbing and heating company I found JobLogic to be so complicated... One of the main issues is the app the engineers have destroys phone battery very quickly... I signed up to Joblogic 4 months ago and I still can't use it. The training sessions are not user…”

“we were sold this as a replacement for Clik... the software is incredibly inflexible and has some major functionality loss compared to Clik... Their customer support is also terrible... The parts library and stock system are not linked... You can’t invoice more than one customer…”

“I have 1 unused licence that they refuse to refund... Despite my clear dissatisfaction and confirmation to cancel I received [support asking to clarify bulk download scope and costs]... I think it’s absurd to try to charge me money for a bulk download when you refuse to refund…”

“there is a serious data integrity issue where invoice numbers update themselves... raised this issue over four months ago... still hasn’t been properly identified or resolved... project management functionality... has been buggy... We also use the Xero integration, although we…”

“How is a system any good if you cannot assign more than one engineer to a job, and when an engineer signs it off it doesn't complete the job for all engineers?... when issuing jobs to engineers it takes an absolute age of the engineer refreshing the app multiple times”

“The company sold us on the pretense that it would sync with quickbooks... Only to find out at the end of our training it wasn't fully mapable... still needed to use a third party application to import to quickbooks... refused to amicably end our contract”

“We signed up... led us to believe the system could manage CIS internally. At no point were we told that core CIS functions would rely entirely on external accounting software like Xero... automated email reminders—turned out to be hidden behind extra-cost “Marketplace” add-ons”

“on the demo call we weren't told that future jobs won't show until that week's is complete”

“The system is slow, clunky, and honestly — I’ve seen better from AI-built apps. After-sales care was laughable. Three months to respond to issues”