Housecall Pro

“Overall we don’t have many complaints about Housecall pro. But we did have to disable quickbooks. It completely messed us up last year”

“What killed us was our multi level hierarchical setup. Literally thousands of individual jobs came through as unidentifiable “customers “. This means we no longer have client histories in one place... Attempting to preserve our old system was a terrible mistake but nobody was…”

“Yeah I started with Jobber then switched to HCP, regretted it deeply and switched back after a couple months. Jobber now has added more features and I’m loving it more than ever”

“Cancelled, refunded — but still owed the $50 they promised: I joined Housecall Pro on October 22, 2026, for my cleaning business and paid $26 for one month. When I decided to cancel, the process was difficult: I was hung up on by a cancellation rep on October 27 after being put…”

“Housecall Pro is terrible with regards…: Housecall Pro is terrible with regards to onboarding. Their so called specialist never show up for meetings. If you have a problem, you can’t call them. In fact, their own team members can’t even call each other. Maybe this CRM is good…”

“Over charged: Over charged, never got taken care of. Horrible experience with Housecall Pro. After wanting to cancel, it took 2 months and over 5 phone calls, 6 emails and 2 times chatting in to get somebody to talk to me. Finally, somebody did call me back after the first month…”

“Do not work with them They are lie…: Do not work with them They are lie about everything Promise website but on on set up you have to pay extra , cancel account is mission impassible Calling them three times cold not get to department to cancel”

“They completely destroyed Housecall Pro in less than a year: It has gone downhill over the last year. Every recent update has completely ruined this product. The most recent change is the worst one of them all. They moved the location of the ribbon/menu. It either takes up a…”

“They make to many changes and not…: They make to many changes and not always good . They’ve raised their prices 300 percent in the last couple months . We will be moving to a different platform”

“Confusing, Not Transparent, and Difficult to Cancel: Confusing, Not Transparent, and Difficult to Cancel My experience with Housecall Pro was frustrating from start to finish. The CRM was confusing to navigate, with too many pages and sections that seemed to serve the same…”

“Replaced real human support with AI bots offering fake empathy while your business suffers: I have been a loyal Housecall Pro customer since September 2022, but the platform has gone completely downhill. It feels like actual human support has been eliminated entirely, leaving…”

“TERRIBLE...Not surprised to see a 2.9…: TERRIBLE...Not surprised to see a 2.9 rating! The worst customer service. I have reached out 6 times to have OUR business phone number ported. They keep saying they have or will send the paperwork and then NOTHING! We have now been without…”

“Do not use they are scammers who keeps…: Do not use they are scammers who keeps calling and harassing businesses”

“Seek another solution. This is not it.: We moved Live Free Mobile RV to Housecall Pro in early 2026 and used its field-service software, bookkeeping, and tax services. Our experience ultimately led us to cancel the accounting services and move our business to another platform.…”

“You cannot manually sort reviews lowest to highest : You cannot manually change the default 4-review pagination limit per click inside the contractor's Housecall Pro internal Review Dashboard. Plus, you can't sort lower to highest. I used a contractor on this platform, and had a…”

“The only issue I have with it is they release new updates so often, and sometimes don't tell you which legacy things it replaces or they change to accommodate the new thing”

“Run!!!! Housecall Pro sucks if you want to cancel. I looked at their website, got bombed with phone calls, signed up, changed my mind after looking into it, and have not been able to cancel”

“They lied and put me on what they call the essential mechanical plan for $299 per month and said they couldn’t change it”

“Run away from HCP. Absolutely terrible support and that company is the worst to work with”

“What caused me to dump Housecall pro was the fact that when it asks a client for a review, it only gets a Google review if the client has a Gmail account”

“I went out on my own so I called and they kept directing me to housecall pro which doesn't suit my needs whatsoever. The dude who ran the demo for me didn't care that I was a homebuilder”